CX Associate Cluster

Job in Cape Town, 7100, South Africa

Listing for: Merchants

Full Time position
Listed on 2026-01-21

Job specializations:

Customer Service/HelpDesk
Bilingual, Customer Service Rep, Customer Success Mgr./ CSM, Call Center / Support

Position: CX Associate Cluster 1

CX Associate Cluster 1

Become a CX Champion as Our New Associate

Do you have a passion for training, coaching, and elevating customer service quality? We're looking for a CX Associate to shape agent performance through dynamic training, impactful coaching, and thorough quality reviews.

What’s in it for you:

Be the go-to expert for new hire readiness and ongoing performance

Gain exposure to training, facilitation, coaching, and CX strategy

Enjoy an engaging, fast-paced team environment

Opportunity to grow into senior CX, training, or quality roles

What the role involves:

Facilitate induction, product, and system training for new agents

Deliver refresher sessions and OJT (on-the-job training)

Conduct quality evaluations on client interactions

Provide one-on-one coaching to develop agent performance

Record and report on training, quality, and coaching outcomes

Support floor walking and drive engagement during ramp-up phases

What you need to succeed:

12+ months experience in a contact centre environment

Fluent in both French and English

Passion for training, people development, and customer excellence

Strong communication and facilitation skills

Ability to evaluate calls and provide actionable feedback

Eye for process improvement and detail

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