Ticketing Consultant ZA

• Club Travel - Customer Service/Operations

Our Club Travel team is looking for an experienced Ticketing Consultant to join the team!

As an Airline Ticketing Consultant, you will play a key role in ensuring seamless travel experiences for our customers by managing ticketing operations and providing exceptional service. This role requires a deep understanding of airline ticketing systems, fare structures, and travel industry standards. The ideal candidate is detail-oriented, customer-focused, and thrives in a dynamic environment.

(This role is planned to be based in Cape Town )

• Airline Ticket Issuance & Modifications:
  Issue, reissue, and refund tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
• Fare Calculations:
  Accurately calculate fares, taxes, and exchange rates, ensuring compliance with airline and industry regulations.
• Customer Support:
  Assist clients with ticket-related inquiries, itinerary changes, and travel solutions in a professional and timely manner.
• Documentation:
  Maintain accurate records of ticketing transactions and ensure proper documentation for audits and reporting.
• Problem Resolution:
  Resolve ticketing issues, such as schedule changes or cancellations, by liaising with airlines and ensuring customer satisfaction.
• Compliance:
  Stay updated with airline policies, travel advisories, and industry regulations to ensure all transactions meet legal and ethical standards.

• Education:
  
  Diploma or Degree in Travel and Tourism or a related field.
• Experience:
  
  Minimum [5 years] experience in a ticketing role.
• Technical
  
  Skills:
  
  Proficiency in at least 2 GDS platforms (Amadeus / Sabre / Galileo) is essential. Knowledge of TCC and Gsuit is advantageous.
• Communication:
  Excellent verbal and written communication skills.
• Customer Service:
  Strong interpersonal skills
• Problem-solving:
  Ability to handle complex ticketing scenarios with efficiency and accuracy.
• Attention to Detail:
  High level of accuracy in handling ticketing processes and calculations.
• Flexibility:
  Willingness to work shifts and weekends.

The Ticketing Team serves to support the Club Travel B2B business, assisting our franchise partners with travel-related queries, and aiming for speedy resolution. This role involves managing franchise client interactions across various channels, handling ticketing, booking and schedule changes, cancellations, and coordinating with suppliers to ensure high-quality, error-free service.

Due to high volumes, candidates must be able to work under pressure and manage competing priorities while maintaining attention to detail and service excellence.