Reservation Travel Consultant

Overview

Reservation Travel Consultant – Senior. Natural Selection is a collection of owner-operated safari camps and safaris in Botswana, Namibia and South Africa. Our efforts contribute to protecting key habitats and conserving wild areas while using responsible tourism as a force for good.

This is not a remote position — you will be required to work from our Cape Town/Johannesburg office.

Reporting to:
Reservations manager

Location:

Cape Town/Johannesburg

• Offer a personalised booking service for all bookings:
  Responding to trade enquiries efficiently and timeously.
• Communication with clients, offering quick turnaround times and a professional service.
• Responding to all product queries or concerns relating to bookings.
• Providing availability and costs/quotes for bookings.
• Making reservations using Tour Plan/TMIS.
• Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
• Obtaining and capturing guest CRM and booking information onto Tour Plan for camps.
• Liaising with product management to ensure best possible services to the guests – in respect of guest information and requirements.
• Providing lodge information and relating documentation to clients where appropriate – WETU itineraries/pre-tour & departure information.
• Managing yield to ensure that we maximise occupancy and the rate achieved.
• Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.
• Gain knowledge of Natural Selection so you can add value to our clients.
• After-hours standby and emergency duty will be on a rotational basis including after hours.
• Ability to handle group/series and FIT bookings.

• Minimum of a matric certificate.
• Tertiary certificate in travel related field desirable.
• 3-5 years relevant experience in a similar environment.
• Must have 2-3 years’ experience in group and series bookings.

• Fluent in speaking and writing in the English language.
• Ability to adapt to a dynamic work environment and support different teams when needed.
• Ability to work fast and accurately.
• Service and detail orientated.
• Shows empathy, care and understanding when dealing with clients.
• Good interpersonal skills.
• Willingness/ability to share information.
• Ability to multitask and work under pressure.
• Sales driven.
• IT savvy.
• Be driven by self-motivation and the company values.
• Self-starter with a natural curiosity about travel, strong desire to learn.

• Trade volumes
• Response times.
• Booking conversions.
• Minimisation of opportunity lost costs.
• Occupancies – ability to up sell and cross sell.
• Satisfied customers and guest
• Successful product and marketing initiatives.

• Tour Plan system – essential.
• Local and international travel industry (inbound market) – essential.
• Product knowledge – Botswana, Namibia, South Africa and surrounds.

Standard office hours are 08h30 – 17h00 (Monday – Friday).

Apply by e-mail to faithc@naturalselection.travel

Applications close 17h00 on the 10th of February 2026.

REQUIREMENTS