Customer Care Specialist - Retail & Lubricants; SA​/Botswana

Responsibilities

• Inbound telephonic communication with client base.
• Ensure the quality of service exceeds customer expectations and establish constructive relationships with client base.
• Utilises IT system accurately and ensures that all queries are answered effectively.
• Refers calls to appropriate departments only if unable to solve query appropriately.
• Provides accurate product information to clients in line with standards and protocols.
• Critical primary point of contact for Retail, C&I and Lubricant account and customers of South Africa and Botswana.
• Accepts immediate ownership of inquiries and assumes advocacy role in resolving order to cash inquiries and concerns.
• Accountable for timely resolution of issues within service level agreements and compliance parameters.
• Responsible for processing refines and lubricant orders received through phone, and email accurately and on a timely manner.
• Works with the different business units including but not limited to Retail, C&I, Lubricants, Pricing, Credits and Logistics in resolving customer inquiries and concerns.

Final date to receive applications: 10 February 2026