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Customer Service Rep Customer Success Mgr./ CSM

Member Retention Specialist - Proactive

Job in Cape Town, 7100, South Africa
Listing for: Virgin Active South Africa (Pty) Ltd
Full Time position
Listed on 2026-02-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading wellness company in Cape Town is seeking a Retentions Consultant to support members in their wellness journey. You will handle cancellation requests, understand concerns, and provide tailored solutions to encourage continued membership. The ideal candidate has proven experience in customer service and exceptional negotiation skills. This position offers an opportunity to work within a dynamic team focused on member loyalty and reducing churn, ensuring a supportive and engaging environment.
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