Dutch Speaking Customer Service Agent

Overview

Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Cape Town, ZA

Job Type
Full-Time

• Respond to customer inquiries via phone, email, and chat in both Dutch and English.
• Provide accurate information and resolve customer concerns promptly and professionally.
• Maintain a high level of empathy and professionalism in all interactions.
• Follow company policies and procedures to ensure consistent service delivery.
• Document customer interactions accurately and escalate issues when necessary.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Meet performance targets including response time and customer satisfaction metrics.

• Must be at least 18 years of age.
• A valid Matric Certificate.
• Fluency in Dutch (spoken and written) is required.
• Proficiency in English to communicate effectively within the team.
• Previous experience in customer service, call centers, or a related field is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and familiarity with CRM systems is a plus.
• A customer-focused mindset with a problem-solving attitude.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

• Starting compensation is based on experience; a variety of benefits and incentives are offered to support and reward our team members.
• Annual Leave:
  Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits:
  
  After probation, employees qualify for Medical Insurance, including general practitioners, chronic medication, basic dental and optical care, and emergency services.
• Career Growth:
  Internal promotions with clear pathways for advancement across departments.
• Paid Training:
  Gain valuable skills while earning a salary.
• Positive Work Environment:
  Collaborative, team-oriented culture.
• Casual Dress Code:
  Relaxed dress policy.

Everything below is retained in its original language and essence where possible, noting this is a general overview and not an exhaustive list of duties. MCI helps customers take on their CX and DX challenges differently, delivering industry-leading solutions and defining a broad portfolio of tech-enabled business services.

Disclaimer
The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications required. The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either party may terminate employment at any time for any reason.