Guest Experience Specialist

This is a guest-focused role that calls for proactivity and teamwork. Together with your fellow Guest Experience Specialists, you will deliver a high standard of guest experience to all guests who come into contact with Propr. You need to be calm under pressure and be able to convey genuine empathy. You need to be able to work in a team under high pressure, while also thriving when left on your own to make a plan in tough situations.

You'll work closely with Operations, Property Management and Maintenance to make sure all guests are looked after.

• Keeping our guests happy!
• Representing Propr to clients and guests who contact the office
• Liaising between Property Managers, Operations, Concierges and our Guests
• Answering emails, messages and phone calls
• Creating bookings and taking payments
• Co-ordinating Concierges and checkins
• Problem solving with your team on a daily basis

• Empathetic with high emotional intelligence
• Previous experience in hospitality or customer service (Minimum of 1.5 years - this is a key requirement)
• Confident managing high volumes of customer queries across email, messaging, and phone channels
• Able to work shifts (morning, day and night - only morning shifts in office)
• Problem solver (You love thinking on your feet!)
• Team player
• High attention to detail
• Uses high-pressure situations to propel forward
• Tech-savvy
• Communicates clearly, quickly and effectively both written and verbally

Applications without a Propr specific cover letter &
applications with AI generated answers won’t be considered.

We wish you the very best!