Retention Advisor

Job Title:

Retention Advisor

Are you looking for an opportunity to jumpstart your career in the Sales/Service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as aCustomer Support Advisorworking on an internationally innovative campaign with a base salary of R8000 + Incentives
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that become friends for life.

• 1 year call centre experience AND / OR 6 months Direct Sales experience (excluding retail clothing) OR Collections and customer service experience

• Passed Grade 12 or NQF4

• Minimum B2 (English Language level, Email Writing and Computer Lit)

• Neutral voice profile

• Base Salary of R8000 + Incentives

• Medical aid for main member / medical insurance for employee and two dependents

• Pension Fund

• Subsidized transport

• Fantastic Employee Assistance Programme (EAP)

• Group life cover

• Access to financial well-being sessions, will writing sessions and stress management sessions

• Team building and upskill training opportunities

• Interactive and inclusive company culture

• Quickly understanding customers’ requirements to create a tailor-made package that bestsuits their needs, ultimately persuading new customers to choose as theirentertainment provider or upgrading current subscriptions to make sure each customer is
  getting the most out of their package. This will be accomplished through engaging and meaningful conversations.

• Keeping up to date with all products and campaigns so that you are able to effectively
  support our customers and promote new and existing products, as well as our brand

• Keeping the customer at the heart of all that we do

• Sharing best practice with colleagues and delivering and receiving feedback so that youare constantly learning and improving

• Continued self-development through a range of learning and development resources

• Delivering the best service in the country in every interaction

• Adhering to all compliance guidelines to ensure you are providing premium entertainment
  products to the right customers, in the right way

• You’ll have a passion to sell, while always putting the customer first to deliver a solutionthat most suits their needs

• You thrive in a target driven environment and take ownership of your performance to meetexpected KPIs

• Exceptional service is second nature to you, and doing the right thing for our customerswill be your natural approach

• You’ll be a resilient, flexible and innovative thinker who can quickly understand acustomer’s needs and will be able to draw on the resources at your disposal to find theright solution

• You’re confident in a high paced environment and able to adapt to changing requirements

• You’ll be able to build relationships with our customers quickly, showing compassion andempathy when needed in a helpful, upbeat and positive manner whilst letting yourpersonality shine through

• Passionate about providing our customers with the best service in the country, you willsee challenges through to resolution

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE…