Customer Service Consultant; x10

CUSTOMER SERVICE CONSULTANTS (x10)
Brackenfell
Contract – must be able to start immediately

We are looking for 10 strong Customer Service Consultants to join a busy, fast-paced environment based in Brackenfell. If you are passionate about delivering excellent service and enjoy working with people, this could be the right opportunity for you.

Key Responsibilities:

• Provide professional and efficient customer service at all times
• Assist customers with queries, tech and general support
• Handle complaints and resolve issues timeously and effectively
• Maintain a high level of product and service knowledge
• Ensure all customer interactions are handled with care and professionalism
• Work closely with team members to ensure service standards are met
• Capture and update customer information accurately
• Meet daily service and productivity targets

Requirements:

• Matric (essential)
• Previous customer service experience (2 years essential)
• Excellent communication skills – both verbal and written
• Strong interpersonal skills with a customer-first mindset
• Able to work under pressure in a busy environment
• Good problem-solving ability and attention to detail
• Computer literate
• Reliable and able to work a 45-hour week, Monday to Saturday
• Must be able to travel to and from Brackenfell

Personal Attributes:

• Well-spoken and professional
• Patient and solutions-driven
• Positive attitude and strong work ethic
• Team player with a willingness to learn
• Passion for delivering exceptional customer service

If you have a solid customer service background and take pride in going the extra mile for customers, we would like to hear from you.