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Customer Success Mgr./ CSM Customer Service Rep

Wellness Membership Retentions Specialist

Job in Cape Town, 7100, South Africa
Listing for: Virgin Active South Africa
Full Time position
Listed on 2026-02-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
A leading wellness company based in Cape Town seeks a Retentions Consultant to enhance member loyalty and reduce churn. You will handle cancellation requests, engage with members to provide tailored solutions, and apply your negotiation skills to maximize retention outcomes. The ideal candidate has experience in customer service within a contact centre environment and possesses strong communication and problem-solving abilities.

Join a work culture centered on support and empathy to inspire and empower our members.
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