Customer Service Advisor

Closing on:
Feb 17, 2026

The Customer Service Advisor will be responsible for resolving customer queries by providing telephonic and electronic query resolution services, order placements, maintenance logs, managing loyalty card customers and assisting with general enquiries. The incumbent is required to continuously provide exceptional customer experience with a view to retain and generate business, ensuring to meet business objectives whilst maintaining a high level of customer satisfaction.

Primary responsibilities include handling customer enquiries, answering any questions and queries, over the phone, or online. In addition, to provide support and comprehensive product / service information to customers, build relationships with customers, dealers and clients, assist customers in resolving any queries, concerns, as well as providing service / product related assistance.

• Minimum:
  Grade 12 or equivalent NQF level 4

• Minimum of 1 – 2 years of Customer Service experience within a contact centre.

• Excellent verbal and written communication skills (English).
• Clear understanding of an operational contact centre environment.
• Excellent understanding of Key Performance Indicators (KPIs).
• Excellent understanding of a dialler system and functions.
• Computer literate (MS Office & LMS/CRM systems experience).

• Appropriately manage all customer queries and complaints.
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality.
• Accurate capturing of customer information.
• Verify and update all customer details onto the system.
• Ensure a polite, friendly, and professional confirmation service is offered to all customers by acting as an ambassador.
• Improve the customer experience and service delivery by providing excellent customer service.
• Effectively deal with difficult queries and customers, avoiding formal complaints.
• Contact customers to gain information, provide feedback and follow through on resolving and tracking their queries.
• Report issues and variances that affect customer queries to management and other departments, ensuring that unresolved queries are escalated appropriately.
• Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks.
• Follow company processes accurately to ensure quality of service delivery.
• Ensure a professional, polite, and efficient service is offered.
• Take responsibility for each call by ensuring that advice is always given in the customers best interest by enhancing customer delight.
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
• Continuously work towards improving the customer experience and service delivery.

Call Centre Customer Service Advisor

Full Time Permanent

Cape Town Woodstock