Customer Service Agent – Payables

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Customer Service Agent – Payables Support

• 03 November 2025

• Shift
  
  Hours:
  
  3:00 PM - 11:30 PM (South Africa Standard Time)
• Training Period: 2 weeks of structured onboarding – 100% attendance required
• Nesting Phase: 1 week of supervised practice – 100% attendance required
• Operational Coverage:
  Scheduling may vary to support a 24/7 operational environment

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Respond to inbound calls and assist customers with account-related payment inquiries
• Process payments via multiple channels including live phone support, web, and IVR systems
• Submit and monitor support tickets for resolution of account issues
• Provide high-quality, professional customer service to ensure positive customer experiences
• Accurately document customer interactions using proper grammar and note-taking standards
• Adhere to company policies and compliance protocols when handling financial transactions

Wonder if you are a good fit for this position?
All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.

• Strong written grammar and note-taking abilities
• Basic mathematical proficiency for payment handling
• Minimum typing speed of 25 WPM
• Solid computer literacy and internet navigation skills
• Excellent listening and verbal communication skills
• Sound judgment and decision-making capabilities
• High attention to detail and accuracy
• Professional demeanor with a customer service orientation

• Prior experience in customer service or within the financial services sector is advantageous

This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may need to reach, move objects, or lift up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

All aspects of employment at MCI are based solely on a person s merit and qualifications. MCI maintains a work environment free from…