Senior Multi-Channel Support Consultant

A leading telecommunications company is seeking a Senior Consultant for Multi Channel Support in Cape Town or Midrand. This role is critical in ensuring operational excellence across digital service channels. Responsibilities include managing service requests, providing expert fault management support, and improving customer experiences. Candidates must have a Matric certificate and at least two years of relevant experience in telecommunications and call centre environments.

This position also emphasizes strong analytical and communication skills, contributing to high-quality customer service.
#J-18808-Ljbffr