Customer Support Agent

We are looking for a Level 1 Technical Customer Support Agent to join a growing team. The Customer Support Agent is responsible for managing incoming customer interactions across phone, email, and other communication channels. The role ensures accurate information delivery, efficient order processing, and timely Level 1 issue resolution for sales, technical, and operational queries. This position is essential in upholding customer satisfaction and driving operational excellence.

• Manage and resolve customer queries via phone, email, and other communication platforms.
• Provide clear and accurate product and service information.
• Process orders efficiently in the system and liaise with relevant teams.
• Conduct Level 1 troubleshooting and escalate unresolved issues when necessary.
• Maintain comprehensive and accurate records of customer interactions.
• Adhere to service level agreements and uphold quality standards.

• NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
• 2+ years’ experience in a customer support role.
• Strong verbal and written communication skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Working knowledge of ERP and Workspace systems.
• Experience in a technical or industrial environment.

• Familiarity with sales order processing systems.
• Problem‑solving and conflict resolution skills.