Tele-sales Advisors

Description

Your Mission, Should You Choose to Accept It

As a Sales Advisor, you’ll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. You’ll be the superhero they need, retaining customers, logging complaints, and offering new products and services that make their lives better.

• Academic:
  Grade 12 (Matric)
• Experience:
  
  12 – 24 months in a Sales/ Retentions or Sales through Customer Service (Call Center environment)
• Skills:
  
  Active listening, problem-solving, adaptability, and a customer-centric approach
• Communication:
  High proficiency in written and verbal English
• Tech-Savvy:
  Moderate to advanced computer skills and system navigation

• Deliver excellent service and solutions that meet individual customer needs.
• Identify vulnerable customers and provide additional support.
• Handle escalated customer queries with empathy and integrity.
• Use your product knowledge to proactively solve problems.
• Work to tight deadlines to meet service delivery targets.
• Adhere to data protection and confidentiality laws as well as regulatory compliance.

• Competitive remuneration package
• Shift Allowance
• Weekend Hero Bonus
• Excellent monthly performance bonus of up to 20% of basic salary
• Free door-to-door transport for evening shifts after 7pm
• A progressive career path
• Comprehensive product training in a fun collaborative environment
• Excellent accredited training programs
• Employee Share Scheme Trust after 24 months tenure with Capita
• Eligibility to participate in our scholarship program after 24 months tenure with Capita.

Click ‘Apply now’, fill out our short application, and upload an up-to-date CV. If your application is successful, you’ll be invited to an interview with a member of the recruitment team.

Shortlisted candidates will be assessed using relevant tools based on the role’s needs and requirements. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals. Attach your most recent CV indicative of the criteria as advertised.

Cape Town, South Africa

Full time

Permanent