Customer Service Consultant

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

9th February 2026

United States time zone. The position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Handle inbound calls, emails, and queries promptly and professionally.
• Provide accurate information and resolve customer issues efficiently.
• Maintain detailed and error-free administrative records.
• Ensure compliance with company policies, processes, and quality standards.
• Support customers with property and rental-related queries, ensuring a smooth experience.
• Collaborate with internal teams to ensure customer satisfaction.

• Grade 12 / National Senior Certificate (or equivalent).
• Minimum 1–2 years’ experience in a customer service role within a BPO environment.
• Experience in rentals, property, or related industries is preferred.
• Strong administrative skills with exceptional accuracy and attention to detail.
• Excellent command of the English language (both written and spoken).
• Neutral accent for effective communication.

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Annual Leave:
  Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits:
  
  After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
• Career Growth:
  We prioritize internal promotions and offer clear pathways for advancement across departments.
• Paid Training:
  Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment:
  Join a collaborative, team-oriented culture that values engagement and support.
• Casual Dress Code:
  Enjoy a relaxed dress policy that lets you work comfortably.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not…