Emergency Call Centre Operator – Community Security Organisation; CSO

Permanent, Shift work, Work

Cape Town, Gardens

Posted 2 months ago

CSO is a community-based security and medical response organisation in Cape Town. They are looking for people who are passionate about the Jewish Community to join their team. Quick, logical thinkers who can remain calm under pressure, to work as call centre operators in the Emergency Call Centre which will operate 24/7, 365 days a year.

• Answering of emergency calls and providing immediate support to caller.
• Logging emergency calls
• Dispatching of all relevant emergency services.
• Monitoring of security cameras and basic troubleshooting if required.
• Administration duties to include record keeping.

• Education & Work Experience
• Matric is an advantage, as is experience working in a high-pressure call centre or EMS environment.
• Strong Communication and Interpersonal skills
• Excellent command of English (verbal and written) is essential with a clear and calm telephonic communication style and the ability to effectively liaise with people from all ages and stages of life.
• Excellent Administration and Organisational Skills
• Able to perform general admin duties including filing, completing report forms and summaries
• Analytical and systems oriented with the ability to follow policies and procedures.
• A flexible, self-driven individual with strong attention to detail.
• Team-oriented with the ability to keep calm in stressful situations.
• A proactive individual who uses their initiative to ensure that service and performance are always to a high standard.
• Able to multitask and work autonomously while maintaining open channels of communication with a team.
• General / Specific Requirements
• Good computer literacy (Microsoft Office Word, Excel and Outlook) is essential, with the ability to pick up new systems with ease.
• Comfortable working in a high-pressure environment.
• Able to maintain confidentiality
• A community volunteer driven individual, passionate about the Cape Town Jewish Community
• Preference will be given to candidates who are willing to work either day or night shifts.
• Must be willing to work weekends, Shabbat, Yomtovim & public holidays
• Knowledge of maps systems and Cape Town streets is a distinct advantage
• Clear Criminal and ITC Record
• Code 8 Drivers license is preferable
• PSIRA Registration is an advantage.

• Job Category Community & Social Welfare, Medical & Health, Security & Emergency Services
• Location Gardens
• Nature of contract Permanent
• Hours of work Approx. 16 shifts a month
• Reporting to Control Room Shift Supervisor
• Control Room hours:
  Day shift 5am – 5pm; night shift 5pm – 5am
• Salary range Market-related (Commensurate with skill and experience).
• Benefits Cost to Company package with additional allowance given for working at night.

Closing date for applications: 23 January 2026

If you have not been contacted within 2 weeks of submitting your application, kindly consider your application to have been unsuccessful.

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