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Customer Success Mgr./ CSM Customer Service Rep Technical Support HelpDesk/Support

Customer Care Manager: VoC & Service Excellence Lead

Job in Cape Town, 7100, South Africa
Listing for: HEINEKEN Beverages
Full Time position
Listed on 2026-02-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading beverage company in Cape Town is seeking an experienced Customer Care Manager to enhance the customer journey. Responsibilities include managing customer complaints, leading the Voice of the Customer program, and overseeing inbound telesales operations. The ideal candidate has over 7 years of experience in customer service management, strong leadership skills, and excellent problem-solving abilities, ensuring a seamless experience for all customers.
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