More jobs:
Service Advisors
Job in
Cape Town, 7100, South Africa
Listed on 2026-02-21
Listing for:
Bonafide Human Capital
Full Time
position Listed on 2026-02-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Our well-known motor dealer client based in Cape Town CBD & Milnerton currently holds a vacancy for experienced Service Advisors.
Purpose of the Job- To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions.
- The outcome is satisfied customers; success is measured by meeting the customer’s needs and expectations.
- Sound product knowledge ensures personalized service and informs customers accordingly.
- Directly reports to the After Service Manager and Service Manager.
- Fosters relationships with company staff.
- Welcome customers and capture relevant information, ensuring client needs are addressed.
- Check vehicle in with client.
- Follow up on parts ordered and schedule bookings to suit customers daily.
- Keep customers updated on vehicle status.
- Handle customer queries and concerns daily.
- Prepare job cards accurately and timely, and submit for costing daily.
- Arrange hire vehicles for customers, obtaining necessary authority.
- Collect payments from customers before handing back the vehicle.
- Cross‑departmental collaboration.
- Minimum 2 years experience as a Service Advisor in the motor industry.
- Computer literate.
- Valid driver’s licence.
Also e‑mail CV to
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