Lifestyle Specialist

Are you...

• An energetic and motivated team player who not only enjoys collaborating with others but also thrives on the challenge of not just meeting, but exceeding targets set before them?
• Passionate about delivering exceptional, tailored customer service that goes beyond the ordinary, ensuring that every interaction leaves a memorable and positive impression on our clients?
• Someone who flourishes in a fast-paced, dynamic, and fun working environment where every day brings new challenges and opportunities to grow, learn, and contribute to a spirited team atmosphere?

If you answered YES, we invite you to continue reading!

We are seeking a Lifestyle Specialist to become a part of our dynamic team. In this thrilling position, you will have a distinct opportunity to bring dreams to life by crafting unforgettable experiences for our members. Whether it involves organizing a tranquil spa getaway, discovering the finest local food markets, scheduling golf lessons, or securing a spot at a sailing school, you will leverage your creativity and knowledge to provide personalized solutions that surpass expectations.

• Address a wide range of exciting and varied requests: From simple tasks such as checking availability to intricate arrangements like creating customized guides.
• Deliver exceptional, lifestyle-oriented solutions: Perfectly tailored to cater to our members’ preferences and wishes.
• Collaborate closely with a network of contacts and resources: Ensuring that every request is fulfilled with accuracy and style.
• Manage whatever comes your way: Whether it's retail suggestions or multiple activities – no task is too large or small!

As Lifestyle Specialist
, you will role‑model our Ten Standards and embody our core values of Member Focused, Trustworthy, and Pioneering. You bring a proactive mindset, a collaborative spirit, and a genuine passion for delivering exceptional member experiences. You take ownership of crafting personalised, meaningful solutions across a wide range of lifestyle requests. You are curious, resourceful, and confident in sourcing options, anticipating member needs, and providing recommendations that build long‑term trust.

Clear, accurate, and empathetic communication is at the heart of how you work, ensuring members feel heard, understood, and valued in every interaction.

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams  aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

• Experience: 2-3 years in the hospitality industry, demonstrating ability to manage challenges in a fast‑paced environment.
• Communication: Excellent phone etiquette and strong verbal, written, and interpersonal skills for effective interaction with clients and team members.
• Passion for Service: Enthusiastic about engaging with members and guests, committed to creating memorable experiences.
• Administrative Abilities: Strong planning and organizational skills with attention to detail for managing multiple tasks and maintaining service standards.
• Tech‑Savvy: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; able to use technology to enhance productivity and communication.

• Exceptional planning and organizational abilities for effective time and resource management.
• Results‑driven with a commitment to achieving goals and enhancing performance.
• Member‑centric approach prioritizing the needs of team members and stakeholders.
• Highly adaptable in navigating changing circumstances and challenges.
• Team‑oriented mindset promoting collaboration and open communication.
• Proactive initiative with a self‑motivated approach to anticipate challenges.
  
  Meticulous attention to detail ensuring high‑quality standards and accuracy.
• Positive mindset that inspires others and enhances team culture and engagement.

In this role, you'll be following a shift schedule that runs from Sunday to Thursday. Your main working hours will be from 9am to 6pm GMT, but you can expect one late…