German Speaking Customer Service Representatives; BPO Call Center

Job Description:

What You’ll Do

• Handle inbound and/or outbound customer calls
• Assist customers timeously and in a polite and friendly manner
• Provide accurate information about products and services
• Resolve customer concerns with professionalism and empathy
• Document interactions clearly in the system
• Meet quality and performance targets

• Fluency in German (spoken and written)
• Good command of English (for internal communication)
• Strong communication and active listening skills
• Customer-focused mindset with problem-solving ability
• Basic computer skills and ability to multitask
• Previous call center or customer service experience is a plus (not required)

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to work under pressure and meet targets or deadlines.
• Computer literacy and familiarity with CRM or call centre systems.
• Positive attitude, empathy, and patience with customers.
• Team-oriented with good time management skills.

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to work under pressure and meet targets or deadlines.
• Computer literacy and familiarity with CRM or call centre systems.
• Positive attitude, empathy, and patience with customers.
• Team-oriented with good time management skills.

...and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you. We look forward to receiving your application!

Watch this video to get a sneak peak of the job in action