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Customer Service Rep

Call Center Collections Agent

Job in Cape Town, 7100, South Africa
Listing for: MCI, LC
Full Time position
Listed on 2026-02-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Job Description & How to Apply Below

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused Collections Agent to support a leading global provider of media, technology, and connectivity services. The client delivers a wide range of entertainment and internet solutions to residential and commercial customers across markets. In this role, you will be responsible for managing overdue customer accounts
, initiating contact to resolve outstanding balances
, and negotiating payment arrangements
. You’ll play a vital role in maintaining financial performance while ensuring a respectful and compliant approach to collections in line with industry regulations.

Start Date: 8th December 2025

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

--------------

POSITION RESPONSIBILITIES

Key Responsibilities:

  • Contact customers with overdue accounts via phone, email, or other communication channels.
  • Negotiate and establish payment plans that align with company policies and customer capabilities.
  • Monitor and follow up on payment arrangements to ensure timely resolution.
  • Maintain accurate records of customer interactions, payment agreements, and account status.
  • Collaborate with internal departments to resolve billing discrepancies and escalate complex cases.
  • Ensure compliance with federal, state, and local collection laws and regulations.
  • Provide exceptional customer service while maintaining a firm but respectful approach.
  • Meet or exceed monthly collection targets and performance metrics.

    • CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

    All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.

  • Must be at least 18 years of age.
  • A valid Matric Certificate.
  • Minimum of 6 months’ experience in collections
    , billing, or a related customer service role.
  • Solid understanding of billing systems and collection procedures.
  • Exceptional communication and interpersonal skills.
  • Ability to manage challenging customer interactions with empathy, patience, and professionalism.
  • Comfortable working with computer systems and collection software.
  • Typing speed of 45+ words per minute with high accuracy.
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication abilities.
  • Proven negotiation and problem-solving capabilities.
  • Results-driven with a strong focus on meeting performance targets.
  • Skilled in evaluating and resolving customer issues effectively.
  • Conflict resolution and critical thinking aptitude.
  • Customer-centric mindset with a responsive and conscientious approach.
  • Ability to multitask, stay focused, and manage time independently.
  • Adaptability to thrive in a dynamic, fast-paced environment.
  • Strong team collaboration and relationship-building skills.
  • Dependable and punctual with a commitment to consistent attendance.

    • CONDITIONS OF EMPLOYMENT

    All MCI Locations

  • Must be authorized to work in the country where the job is based.

    • Subject to the program and location of the position

  • Must be…
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