German Speaking Customer Service rep

Job Title:
German-Speaking Customer Support Agent

Location: Umhlanga, Durban (On-site with Relocation Support)

Salary: R20,000 – R25,000 per month + Benefits

Are you fluent in German and looking for a career move to sunny Durban?

We are seeking a professional, solution-oriented German Customer Support Agent to join our international team in Umhlanga. This is a fantastic opportunity to utilize your linguistic skills in a fast-paced retail environment while enjoying a competitive salary and a comprehensive relocation package.

Whats on Offer?

Competitive Salary: R20,000 – R25,000 per month.

Relocation Support: Well fly you to Durban and provide 20 nights of local accommodation to help you settle in.

Growth: Career development opportunities within a global environment.

Training: Fully paid training and onboarding.

Environment: Work from a modern office in the heart of Umhlanga.

Your Key Responsibilities:

Provide high-quality support to German-speaking customers via phone and email.

Manage the end-to-end process for orders, deliveries, returns, and product inquiries.

Resolve customer complaints efficiently and escalate complex cases when necessary.

Maintain precise records in internal systems to ensure data integrity.

Consistently meet and exceed quality and customer satisfaction KPIs.

What Were Looking For:

Language Skills: Near-native German (B2–C2) and professional English proficiency.

Education: Matric (Grade 12).

Experience: Previous experience in customer service or a call center environment (Retail experience is a plus).

Skills: Strong problem-solving abilities and basic computer literacy.

Flexibility: Comfortable working in a fast-paced environment with rotational shifts, including weekends.

Compliance: Valid permission to work in South Africa, a clear criminal record, and a clean debt record.

How to Apply

If you are ready to take the next step in your career and enjoy the lifestyle Durban has to offer, apply today!