Customer Service Represenative

Customer Service Representative – Luxury Property Collection, Cape Town

Kendrick Recruitment is excited to be recruiting for a prestigious luxury property collection in Cape Town. They are seeking a friendly, professional and highly organised Customer Service Representative to provide exceptional support to guests, owners, and internal teams. This role is perfect for someone who thrives in a fast-paced, luxury environment and loves delivering flawless service with a personal touch.

What’s on offer:

Salary: R14,000 – R17,000

Monday to Friday, 08:00 – 17:00 (plus occasional evenings/weekends for check-ins)

Cape Town Southern Suburbs role – candidates must live locally

Opportunity to work with a professional, dynamic, and luxury-focused team

The Role:

Provide first-class customer service to guests and property owners

Handle enquiries via phone, email, and in person with professionalism and warmth

Support check-ins and check-outs, including occasional evenings/weekends

Maintain accurate records of bookings, communications, and guest preferences

Liaise with internal departments to ensure seamless guest experiences

Resolve guest queries or complaints quickly and efficiently

Uphold brand standards and ensure the highest levels of customer satisfaction

Who they’re looking for:

Previous customer service experience, preferably in luxury hospitality or property management

Excellent communication and interpersonal skills

Highly organised, detail-oriented, and solutions-focused

Friendly, approachable, and confident dealing with high-end clientele

Ability to work flexible hours for check-ins when required

Must live in Cape Town Southern Suburbs

If you are professional, organised, and passionate about delivering flawless luxury service, this is the role for you!