Officer; m​/f​/d

Capago International has been the exclusive representative for the processing of Schengen visa applications on behalf of the French Ministry of Foreign Affairs in South Africa since 2010, in Kuwait since 2012, in Azerbaijan since 2017, in Bénin, Togo, Guinea, Burkina Faso and Mali in 2018, in Sierra Leone in 2021 and in Algeria in 2025.

NOTE BEFORE APPLYING

• This position is based in Cape Town - South Africa ;

• Temporary contract offered 3 - 6 months (no freelance contract or expatriation) ;

• Local contract offered (no freelance contract or expatriation) ;

• 2-6 years experience in a similar position ;

• Fluent in written and spoken English mandatory ;

WHO ARE WE ?

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications.

We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.

As part of our development, we are looking to strengthen our Operations Department and are looking for an experienced Visa Application Officer looking for new challenges within a dynamic and human focused company.

RESPONSIBILITIES

The main responsibilities of the VAO are as follows:

• Welcoming all visa applicants in the operated visa application center (reception) ;

• Process the visa application of the applicants (front office) ;

• Collect payments from the applicants (Payment counter) ;

• Manage the biometric collection of visa applicants (biometry) ;

• Manage all back office tasks to finalize the visa application of our applicants (back office) ;

• Manage all other tasks given by the management.

SKILLS

The required skills for this position are:

• Excellent customer service skills ;

• Excellent typing skills ;

• Proficiency in MS Office ;

• Good with emails, problem solving and effective decision making ;

• Ability to handle pressure ;

• Energetic, proactive, versatile, commitment to team work and team spirit.

DIPLOMA AND EXPERIENCE

• Matric or equivalent ;

• Tertiary qualification is an added advantage ;

• Previous customer service experience as a customer service consultant.

• Speaking French is an added advantage.