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Customer Service Rep HelpDesk/Support Customer Success Mgr./ CSM Technical Support

Customer Support Team Lead, Data-Driven CX

Job in Cape Town, 7100, South Africa
Listing for: Tower Group South Africa (PTY) Ltd
Full Time position
Listed on 2026-03-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Technical Support
Job Description & How to Apply Below
A leading support services company based in Cape Town is seeking a Support Agent Team Leader to oversee the performance of the support team. The ideal candidate will ensure exceptional customer service and efficient query resolution while leveraging data for continuous improvement. Responsibilities include team leadership, data analysis, training, and cross-department collaboration. Candidates should possess a diploma or degree in a relevant field and have proven leadership experience in a customer support environment.
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