Client Support Specialist; Arabic Speaking

Description

Client Support Specialist Arabic Speaking (Cape Town)

• Manage a portfolio of Enterprise Premium Support clients.
• Handle day‑to‑day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly.
• Oversee the completion of the customer's scope of work.
• Create blueprints for Searches and Dashboards to address complex, specific client requirements.
• Monitor Enterprise support consumption and provide insights on themes and challenges.
• Collaborate with the Customer Success Executive to enhance enterprise support offerings.
• Support the Customer Success Executive with operational tasks for software and/or service deliveries.
• Identify workflow inefficiencies or out‑of‑scope requests and align stakeholders on the scope of Enterprise support.

• Bachelor’s degree or higher in any field.
• Minimum of 2 years’ experience in business‑to‑business client support, preferably within the SaaS industry.
• Excellent written and verbal communication skills in English and Arabic.
• Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech, Health, Life Sciences, Finance, Agency).
• Strong analytical skills for effective problem solving in business contexts.
• Demonstrated ability to communicate, present, and influence across all organizational levels.
• Cross‑functional collaboration skills with a client‑centric mindset.
• Experience with large‑scale enterprise implementations and related challenges.
• Proficiency in Boolean logic and data structuring methodologies.
• Willingness to work hybrid (in the office 2 days a week).
• Legal right to work in the country of hire.

• Flexible paid time off for work‑life balance.
• Health coverage contributing to Discovery Health.
• Complimentary Calm App subscription for you and your loved ones.
• Hybrid work style in an energetic environment.
• Family leave program that grows with your tenure.
• Inclusive community with ongoing professional development opportunities.

V & A Waterfront, 3 Dock Rd., 8001 Cape Town.

Meltwater is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.