German-Speaking Customer Service Advisor

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a German-Speaking Customer Service Advisor working on an internationally innovative campaign

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

This Customer Service Advisor role at Concentrix is a great match if you:

• Have a minimum of 6 months of International Call Centre experience (Customer Service or 6 Months sales/upselling or 6 Months Chat/Email) - (Essential)

• Fluent In German (Essential)

• Experience in travel, e-commerce, retail and fintech (Advantageous)

• Passed Grade 12 (Essential)

• Clear Credit and Criminal record (Essential)

• Ability to work shifts in a 24-hour environment

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R20 000

• Medical aid for main member / Medical Insurance for employee and two dependents

• Pension Fund

• Subsidized transport

• Group life cover

• Fantastic Employee Assistance Programme (EAP)

• Access to financial well-being sessions, will writing sessions and stress management sessions

• Team building and upskill training opportunities

• Interactive and inclusive company culture

What you will do in this role:

• Providing excellent customer experiences at all times

• Verify & update customer information

• Proactively offer solutions to any issues or concerns that customers might face

• Outstanding administrative skills that cover planning, organizing and management skills

• Ownership of the customer experience and follow-through
  · Working to a high degree of accuracy and speed

• Able to comprehend complex customer queries

• Verbal Communication: Hearing objections and processing the deeper meanings, acknowledging the feelings of others and reacting appropriately, remaining calm during stressful situations, explaining steps and processes that others can easily understand

• Productivity and quality

• To be able to identify when to escalate customer queries and complaints timeously

• Be able to pass all training modules during new hire and ongoing campaign training

Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work
In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.