Transport Partner Operations Executive - France

Got Drive? Join Any Van as we make moving anything, anywhere miles better and build a career that moves just as fast.

Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how Any Van began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.

Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 Any Vanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year.

• Source and recruit new TPs in the French market.
• Deliver training and support to help them succeed and meet Any Van’s quality standards.

• Be the friendly, reliable point of contact for our TPs – helping with questions about accounts, jobs, or how to use the platform.
• Keep up-to-date lists of who’s available, where they’re based, and what jobs they can cover.
• Build trust with both TPs and customers by solving problems quickly and keeping everyone informed.

• Assign jobs to the right TPs, negotiating rates so everyone’s happy.
• Manage quotes and make proactive calls to secure the best deals for both TPs and Any Van.
• Keep an eye on TP performance – stepping in if there are issues like low feedback scores or compliance concerns.
• Tackle compliance and service quality issues head-on to reduce cancellations and keep standards high.
• Make sure all regular TP account management tasks are ticked off on time.

• On the day of service, you’ll often be the first point of contact for our customers, answering questions, troubleshooting, and making sure they feel supported.
• Work with both customers and TPs to make sure deadlines are met and any hiccups are quickly sorted out.
• Keep customer records accurate and up to date.
• Team up with other departments to make sure customers always get the best experience.

• Handle things like checking proof of delivery, invoicing, pricing updates, and charge management.

• A proven track record of achieving and exceeding goals in a fast-paced customer service or telesales role.
• Strong communication and rapport-building skills
  , especially over the phone.
• Excellent active listening skills and the ability to resolve issues effectively.
• Resilience, positivity, and a proactive approach.
• Exceptional organisation and attention to detail
  .
• A strong bias for action
  , able to get things done quickly and effectively.
• Resilience, drive, and a positive, can-do attitude.
• A bias for action, with the ability to deliver results quickly and effectively.
• Fluent in French and English – You’ll be working with French-speaking customers, but as English is our common business language, you’ll need to communicate fluently in both.
• Location & Hours – Based in our Cape Town working flexible shift patterns in line with our French operating hours which will include working some weekends (Saturday's and Sunday's)

• Competitive Salary + commission
• Generous Time Off - 20 days annual leave
• Health & Wellbeing - ZAR
  1000 pr month towards cover with Momentum/Discovery
• Future Ready - 5% you, 5% us
• Easy Travel
  - Free parking or transport home after 7pm
• Daily Perks
  - In-house barista coffee, free breakfast every day
• Culture & Community
  - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps)
• Career Growth
  - Join a disruptive technology leader and fast forward your career move

• Have fun, get it done
• Progress over perfection
• One team thinking big

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.