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Senior Customer Support Coach & SME

Job in Cape Town, 7100, South Africa
Listing for: Keen
Full Time position
Listed on 2026-07-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Job Description & How to Apply Below

Keen in Cape Town is seeking a Senior Customer Support Advocate to join our in-office global team supporting a leading e-commerce brand. You will coach and mentor others while delivering outstanding customer experiences across multiple channels.

You will handle escalated cases, document interactions, and work with cross-functional teams to improve processes. This position also offers evenings/overnight shifts for U.S.

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Position Requirements
10+ Years work experience
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