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Inbound Team Lead: Elevate Service & KPIs
Job in
Cape Town, 7100, South Africa
Listed on 2026-07-13
Listing for:
WNS
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Management
Job Description & How to Apply Below
WNS South Africa is seeking an experienced Customer Service Leader to inspire and manage a team of Customer Service Advisors, delivering industry-leading service while achieving KPI targets.
You will create a positive learning environment, drive coaching, and align daily operations with the business strategy to reduce attrition and improve customer outcomes.
This role requires at least 24 months in customer service with 12 months in a supervisory role, Matric or equivalent.
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