Assistant Manager - Operations - Telecoms
Job in
Cape Town, 7100, South Africa
Listed on 2026-07-14
Listing for:
WNS
Full Time
position Listed on 2026-07-14
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Job Description
To lead, inspire and engage a team of Customer Service Advisors in delivering industry‑leading customer service through business KPIs to increase the profitability of the business, remaining committed to treating customers fairly. This role includes administrative duties and you will have to ensure that your work is always up to date.
Essential Job‑Related Knowledge, Competencies & Skills- Customer Care
- Numeracy
- Products
- Telephone Etiquette
- Products and Services Regulations
- Systems
- Policies and Procedures
- Strategic thinking and leading through change
- Innovation, Analytical Thinking, Business Acumen & Industry Awareness
- Client Orientation, Delivery Orientation & Planning and Organizing
- Teamwork, good Interpersonal Relationships, Proactive, Willingness to learn, Positive attitude, able to follow instructions
- Essential: A Matric/Grade 12 Certificate
- Preferred: A relevant tertiary qualification
- 1 year experience as a call center team leader
Monday – Friday – 8:30 – 20:00 (9 hour shift)
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