Customer Service Agent - Airline Campaign

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Key Responsibility Areas:

• The CSA process phone transactions in Airline contact centers.
• To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers.
• Meet and exceed client proposed metrics and promote core values of WNS in all aspects of work.

Previous travel experience would be an advantage.

Must be prepared to work graveyard shifts including weekends and public holidays.

• Matric/Grade 12 qualification.
• 1 year call center experience.
• Computer literate.
• Strong verbal and written English communication skills.

• Attention to detail.
• Patience.
• Empathy.
• Positive attitude.
• Adaptable.
• Ability to work under pressure and multi‑task.
• Ability to work in a structured environment.
• Organised.

Monday to Sunday – 24/7 shifts.