Senior Inbound Consultant

Duties:

• Offer a personalised booking service for all bookings whether directly or in back-up role.
• Responding to trade enquiries efficiently and timeously.
• Communication with clients, offering quick turnaround times and a professional service.
• Responding to all product queries or concerns relating to bookings.
• Providing availability and costs / quotes for bookings.
• Making reservations using Tour Plan / TMIS.
• Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
• Obtaining and capturing guest CRM and booking information onto Tour Plan for camps.
• Liaising with Product Management to ensure best possible services to the guests – in respect of guest information and requirements.
• Providing lodge information and relating documentation to clients where appropriate – WETU itineraries / pre-tour & departure information.
• Managing yield to ensure that we maximise occupancy and the rate achieved.
• Convert sales by offering excellent response times, providing alternative dates / products, offering approved discounts where budget is a constraint.
• Gain knowledge of all products so you can add value to clients.
• Standby and emergency duty will be on a rotational basis including after hours.

• Matric Certificate.
• Tertiary certificate in travel related field desirable.
• At least 3-5 years relevant experience in a similar environment.
• Fluent in speaking and writing in the English language.
• Ability to adapt to a dynamic work environment and support different teams when needed.
• Ability to work fast and accurately.
• Service and detail orientated.
• Shows empathy, care and understanding when dealing with clients.
• Good interpersonal skills.
• Willingness/ability to share information.
• Ability to multitask and work under pressure.
• Sales driven.
• IT savvy.
• Be driven by self-motivation and the company values.
• Self-starter with a natural curiosity about travel, strong desire to learn.
• Tour Plan system knowledge
• Local and international travel industry (inbound market) experience
• Product knowledge:
  Botswana, Namibia and South Africa.