Reservations Specialist Job Cape Town area,South Africa,Customer Service/HelpDesk

Position: Reservations Specialist, Africa

About Us

Let’s go on an adventure together!

Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.

At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office?

We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is.

Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.

Feel like this could be the right fit? We think so too, and we’re already to meet you.

Objective of the Job:

The Reservations Specialist is responsible for accurately managing transportation, activities, flights, accommodation and all on tour bookings, ensuring timely communication and coordination with internal teams and external suppliers. This includes handling duplicated, enhanced, and custom groups, arranging special requests, rooming configurations, extras, and special VIP departures.

This role is responsible for managing accurate and timely flight bookings, ticketing, and related support services for on tour traveller flights, CEO’s (Tour guide’s) and staff travel as required. Resolving issues and maintaining compliance with airline policies.

In addition to core reservations management, the Reservations Specialist actively supports cross-departmental projects, assists with supplier training, and contributes to operational efficiency across the region.

This role provides mentorship to coordinators, supports process improvements, and maintains high standards of service while upholding brand integrity. The Specialist also plays a vital role in handling emergency situations and contributing to overall operational reliability & efficiency, customer satisfaction and company culture.

Key

Duties & Responsibilities:

Flight Booking & Ticketing Operations

Weekly:

Coordinate and manage flight bookings for travelers, staff and guides, ensuring accurate, timely, and cost-effective reservations.

Utilize airline reservation systems (e.g., GDS) to issue, modify, or revalidate tickets and manage flight inventory effectively.

Monitor booking queues, flight schedules, and ticketing deadlines to prevent errors and disruptions.

Maintain accurate and up-to-date records of flight bookings, fare rules, and customer travel profiles.

Stay current with airline procedures, fare rules, and travel industry trends to support optimal decision-making and compliance.

Liaise with tour operations, and external flight providers to ensure seamless travel arrangements that align with tour itineraries.

Groups & specialised tours

Weekly:

Accurately Block, quote and manage Private Departures (duplicates, enhanced itineraries, custom departures, and VIP private groups).

Manage East & Southern Africa Reservations and Groups inboxes, ensuring timely and accurate responses.

Communicate all significant private or VIP group reservations details to all relevant stakeholders.

Managing all private departures, ensuring clear and timely communication with Tour Staff, Fleet, and other operational teams to facilitate seamless trip operations.

Collaborate cross-departmentally with Buying, Product, and Contract Specialists to ensure optimal supplier selection and…