Out of Hours Consultant

Join SD Recruitment (Pty) Ltd, a Recruitment Company that specialise is medical, as an Out-Of-Hours Consultant you'll play a key role in delivering exceptional client service and managing urgent staffing needs. You’ll build strong relationships with clients and candidates, handle service calls, manage payroll queries, and drive business development through proactive communication and CRM updates. If you're independent, eager to learn, and thrive in a fast-paced, client-focused environment, this is the perfect opportunity for you to grow your career and make a real impact!

Key Responsibilities

• Deliver exceptional customer service by building and maintaining strong relationships with clients and healthcare professionals.
• Manage staffing requests, bookings, cancellations, and attendance confirmations via phone, email, Whats App, and CRM systems.
• Act as the primary point of contact during rostered out-of-hours shifts, ensuring seamless service and effective shift handovers.
• Handle payroll-related queries and liaise with internal departments to resolve operational matters.
• Maintain accurate candidate and client records on the CRM, ensuring all interactions are captured and updated.
• Build and maintain a pool of available healthcare professionals through proactive outbound calls and database management.
• Monitor and respond to emails promptly, provide shift updates, and prepare handover reports.
• Promote SD Recruitment's services while supporting client retention and business growth.
• Collaborate with Payroll, Sales, Compliance, and other internal teams to ensure efficient service delivery.
• Perform additional operational duties as required.

Minimum Requirements

• Minimum of 2 years' experience in Customer Service, Sales, Call Centre, Recruitment Support, or a similar role.
• Willingness to work rostered shifts, including weekends, and public holidays.
• Excellent communication, customer service, and telephone skills.
• Strong organisational, problem-solving, and decision-making abilities.
• Self-motivated with the ability to perform in a fast-paced environment.
• Previous experience in out-of-hours medical recruitment will be advantageous.

Thank you for considering a career with SD Recruitment! Reach out to us today to learn more about this exciting opportunity. If you haven’t heard back from us within two weeks, please consider your application unsuccessful. We appreciate your interest and look forward to connecting with you soon!