German Customer Support

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our German-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, German, Dutch, Portuguese, and English Agents.

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our German-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, German, Dutch, Portuguese, and English Agents.

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholders client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

• German (Level C1/C2)
• English (Level B2)

The position is in office.

Working Hours:

09:00 - 18:00 Mon - Sun (Shift Rotation)

Required Skills:

Customer Support