Customer Care Chat Consultant – Health Care Campaign

Job Description

Are you passionate about helping people and delivering service that truly makes a difference?

We are currently seeking experienced Chat Support Consultants to join our growing medical support team. This role is perfect for customer-focused individuals who can provide reassurance, professionalism, and efficient support in a fast-paced environment aligned to UK operational hours.

You’ll be joining a dynamic and supportive workplace where quality service, teamwork, and growth are highly valued.

Your Role

• Support customers through live chat and other communication channels
• Deliver professional, empathetic, and solution-driven customer service
• Assist customers with queries while ensuring accuracy and efficiency
• Handle sensitive situations calmly and professionally
• Follow internal procedures and escalate concerns where necessary
• Maintain high service standards and customer satisfaction levels

Requirements What We’re Looking For

• Matric / Grade 12 essential
• Minimum 3 years’ experience in a contact centre environment
• Strong live chat support experience is essential
• Excellent written communication and typing skills
• Strong interpersonal and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Comfortable working rotational UK shifts between 09:00 and 24:00

Benefits Why Join Us?

• Be part of a meaningful and rewarding medical support campaign
• Work within a positive and performance-driven culture
• Modern offices based at Wynberg Mews
• Ongoing coaching, support, and career development opportunities
• Join a team that values people, growth, and exceptional customer experiences

?

Location:

Wynberg Mews

⏰ Rotational UK Hours | 09:00 – 24:00

If customer service excellence is your passion and live chat support is where you shine, we’d love to hear from you.

Requirements
Grade 12 Certificate with English and Mathematics/Mathematical Literacy. Minimum 3+ years proven Team Leader experience in a contact center (BPO) environment.

Experience with in the Healthcare, Medical, Pharmacy, or Patient Support sectors is advantageous. Tertiary qualification in a related field (advantageous). Strong interpersonal and communication skills with the ability to motivate diverse teams. High level of accountability, professionalism, and responsibility for team performance. Organized, analytical, and highly target-driven. Ability to prepare accurate performance reports and communicate insights to management. Strong customer focus and excellent people management skills.

Ability to engage with clients three times a week on your performance South African Citizen. Own transport (advantageous). Ability to work 24/7 rotational shifts aligned with UK time zones. High proficiency in English (read, write, speak). Clear criminal record.