International Customer Service Representative – Medical Environment

Wynberg, South Africa | Posted on 10/08/2026

Do you thrive on meaningful conversations and enjoy knowing that the work you do makes a real difference in people’s lives? We are looking for an experienced and customer‑focused professional to join our medical customer service team.

This is more than a typical contact centre role — it’s an opportunity to support customers in a medical environment where empathy,accuracy, and professionalism are key. You will be engaging with customers who require clear information, reassurance, and efficient service, while working within a supportive and performance‑driven team operating on UK hours
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If customer care is your strength and chat support is your comfort zone, this could be the next step in your career.

Key Responsibilities

• Provide high‑quality customer service within a medical environment
• Handle customer queries via live chat and other communication channels
• Deliveraccurate information while maintaining a calm and professional approach
• Ensure excellent service standards are met consistently
• Escalate queries where required, following internal processes

• Minimumof 3 years contact centre experience
• Proven chat support experience (non‑negotiable)
• Strong written and verbal communication skills
• Acustomer‑centric and empathetic approach
• Flexibility to work rotational shifts between 09:00 and 24:00
• Opportunity to work in a purpose‑driven medical environment
• Supportive team culture
• Modern working environment based at Wynberg Mews
• Career growth and development opportunities