Bookings Co-ordinator / Administrator Job Cape Town area,South Africa,Customer Service/HelpDesk

Bookings Coordinator / Administrator – Montague Gardens – R12,000 p/m

An established training and venue environment in Montague Gardens is looking for a highly organised, energetic and customer-focused Bookings Coordinator / Administrator to take ownership of bookings, customer communication and day-to-day venue administration. This is a busy, hands-on position suited to someone who enjoys dealing with people, can juggle multiple priorities and is confident making decisions and solving problems without needing constant supervision.

Key Responsibilities

Prepare customer quotations on SAGE.
Follow up on quotations, outstanding payments and statements.
Coordinate and capture bookings on the Outlook calendar.
Schedule trainers according to bookings and training timetables.
Send booking confirmations and training reminders to clients.
Respond promptly and professionally to all emails and customer queries.
Answer the switchboard and handle telephone enquiries.
Provide excellent customer service telephonically, via email and in person.
Assist with generating tax invoices when required.
Maintain accurate booking and administrative records.
Assist with stock takes and monitor office and venue consumables.
Ensure the training venue is presentable, neat and ready for clients.
Assist with the general day-to-day running of the venue.
Type letters and other general correspondence.
Place online advertisements on platforms such as Gumtree.
Assist with marketing and promotional activities during quieter periods.
Identify and resolve operational problems using initiative and sound judgement.
Report problems, incidents or outstanding matters to management at the end of the day.
Assist with other reasonable administrative and operational duties as required.
Be available to deal with genuine emergency booking matters after hours when necessary.

Minimum Requirements

Previous administration, bookings, reception or customer service experience.
Strong computer literacy.
Working knowledge of Microsoft Outlook, Word and Excel.
SAGE experience advantageous; training can be provided.
Excellent verbal and written communication skills.
Professional telephone manner and strong customer service skills.
Presentable, friendly and confident when dealing with clients.
Highly organised with excellent attention to detail.
Strong time-management and multitasking ability.
Able to work effectively under pressure during busy periods.
Able to think on your feet and solve problems independently.
Fast learner with a proactive, energetic approach.
Honest, reliable and responsible.
Comfortable taking ownership of the day-to-day administration of the venue.
Ideally reside in Montague Gardens or surrounding areas.
Own reliable transport would be advantageous.
Non-smoker preferred.

Working Hours
Monday to Friday: 07:45 – 16:30
Occasional after-hours availability may be required for urgent booking-related matters.

Salary & Benefits

R12,000 gross per month
PAYE and UIF deducted as applicable
Momentum Health Benefit
Company cell phone
15 days annual leave, aligned with the annual December shutdown

Bookings Co-ordinator ​/ Administrator

Bookings Co-ordinator / Administrator