Customer Service Operations Co-ordinator

Customer Service Operations Co-ordinator

Cape Town, South Africa | Posted on 08/19/2026

bioCURE Environmental Cleaning Services is committed to delivering reliable, high-quality service while operating according to its values of trust, integrity, hope, fun and innovation.

They are looking for ahighly organised and systems-driven Customer Service Operations Co-ordinator tomanage the operational hub of our service delivery.

The Customer Service Operations Co-ordinator will ensure that daily services are scheduled,communicated and administered accurately. Acting as the central link between customers and internal operational teams, the role is responsible for route planning, work orders, customer onboarding, product orders, deliveries, service tickets, compliance administration and operational reporting.

The successful candidate will:

• Ensure daily routes and work orders are planned and issued accurately and on time.
• Provide customers with clear, professional and responsive service communication.
• Process product orders and coordinate deliveries efficiently.
• Maintain accurate information across operational and customer-management systems.
• Track service-level agreement adherence and identify risks before breaches occur.
• Provide reliable reporting and accurate operational data.
• Ensure customer service tickets are managed through to resolution.

• Set up new clients accurately across the relevant company system sand digital touchpoints.
• Ensure all required customer information and documentation are captured and maintained.

• Issue accurate work orders within the required deadlines.
• Identify and resolve scheduling conflicts before they affect service delivery.
• Coordinate service requirements with the Operations Manager,Field Service Coordinator, Logistics Co and Billing Admin.

• Process customer product orders accurately.
• Coordinate product deliveries alongside scheduled service routes.
• Monitor outstanding orders and follow up to ensure timely delivery.

• Communicate directly with customers regarding access arrangements, scheduling and service updates.
• Respond professionally to customers via Whats App and email.
• Log, track and resolve customer service tickets.
• Investigate service-related issues and provide practical,customer-focused solutions.
• Escalate matters appropriately when additional support or decision-making is required.

• Monitor SLA adherence for each client.
• Identify and flag service risks before they become SLA breaches.
• Maintain accurate, complete and up-to-date compliance files.

• Update the CRM and relevant operational systems daily.
• Compile the weekly service report.
• Provide accurate and complete information for the monthly
  
  Operations Pack.
• Maintain clean, consistent data across scheduling, finance, CRMand document-management systems.

The ideal candidate should have:

• A Matric certificate.
• Proven experience in scheduling, service coordination or an administration-focused role.
• Experience with route planning, issuing work orders and processing orders or deliveries.
• Strong administrative and organisational skills.
• Experience communicating directly with customers via Whats App andemail.
• Experience logging and resolving customer service tickets.
• Confidence working across multiple digital platforms, including job-management or CRM software, cloud-based file storage, accounting orbilling systems and Microsoft Office.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to meet recurring daily deadlines.
• The ability to manage multiple priorities calmly and professionally.
• A proactive, solutions-focused approach to problem-solving.
• A positive attitude and willingness to work effectively with people at all organisational levels.
• Alignment with bioCURE’s values of trust, integrity, hope, funand innovation.
• Willingness to work on-site at the PEDI Operations Hub in Philippi from 07:00 to 16:00.
• A relevant qualification in administration, office management or logistics would be advantageous.
• Experience in the cleaning, waste management, facilities management or asimilar service-based industry would also be beneficial.