Spanish Customer support
Listed on 2026-09-12
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, HelpDesk/Support
Spanish Written Customer Support Agent Job Description And Duties
As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Spanish-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, Spanish, Dutch, Portuguese, and English Agents.
Job Description And DutiesAs a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Spanish-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, Spanish, Dutch, Portuguese, and English Agents.
ClientSpec
UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.
ResponsibilitiesManage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
Process both client-generated and internally generated service request tickets within specified delivery times.
Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
Flexibility to take on additional tasks as directed by Team Leader.
RequirementsMinimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.
Required Language ThresholdsSpanish (Level C1/C2)
English (Level B2)
Office locationSomerset West, Western Cape
Working Hours09:00 - 18:00 Mon - Sun (Shift Rotation)
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