Customer Service Host

Join a fast-paced team in the online gaming and digital entertainment industry, where you’ll support customers, solve complex queries, and deliver an exceptional customer experience. This is a great opportunity to grow your career in a dynamic, technology-driven environment.

Key responsibilities

• Provide professional and efficient customer support

• Handle and resolve complex customer queries

• Deliver a high-quality customer experience across all interactions

• Communicate clearly and effectively with customers

• Adapt to a fast-paced, 24/7 working environment

• Maintain accuracy and attention to detail when handling customer requests

Requirements

• Based in or able to work in Cape Town

• Available for rotating 24/7 shifts, including weekends and public holidays

• Reliable transportation for all shift times

• Matric + 2 years of customer service experience, OR a completed degree/diploma with no experience required

• Strong written and verbal communication skills

• Strong attention to detail and adaptability

• Willingness to complete required background checks

By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.