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E‑Commerce Support Advocate: Shopify & Subscriptions
Job in
Cape Town, 7561, South Africa
Listed on 2026-08-28
Listing for:
KEEN
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Customer Service Rep
Job Description & How to Apply Below
Keen is hiring Customer Support Advocates to back a fast-growing U.S.
-based eCommerce brand on Shopify. This non-scripted role requires judgment, product knowledge, and end-to-end problem solving in a fast-paced, performance-driven environment.
You will handle post-purchase inquiries—orders, subscriptions, shipping, and account management—across multiple channels, with a focus on quality, urgency, and CSAT targets.
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