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Call Center Team Leader: Drive KPIs & Coaching
Job in
Cape Town, 7561, South Africa
Listed on 2026-08-31
Listing for:
Mpower People Solutions
Full Time
position Listed on 2026-08-31
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Management
Job Description & How to Apply Below
Mpower People Solutions is hiring a Call Center Team Leader to drive team performance through coaching, monitoring CSAT, AHT, and SLA, and resolving escalated issues to ensure high-quality customer service. The role involves motivating staff, conducting performance reviews, managing schedules, and implementing process improvements to boost efficiency and hit targets.
The ideal candidate is multilingual, has Matric, and has experience managing a 20-agent team in a call center or medical aid
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