Executive, Customer Service​/HelpDesk, Customer Service Rep

Key Responsibilities

Responsibilities are not limited to the enclosed

• Interact with motor insurance customers through chat / telephony channel to address customer needs and queries
• Assist with customer policy change requests ensuring their needs are met and their journey is slick and efficient
• Deliver high standards of product knowledge and service to ensure customer-centric values are achieved
• Meet all assigned targets in accordance with the prescribed SLA and internal standards
• Ensure that the quality of each transaction complies with the predefined parameters, as defined by Process Excellence
• Deliver a seamless customer experience explaining policy principles in a jargon-free way, building customer understanding of the protection they have to ensure peace of mind
• Identify areas of self-development and work with leader and team mates to achieve set goals
• Ensure adherence to the established attendance schedules

• Grade 12(Mandatory)
• + 12 month customer service experience
• Soft skills & Telecommunications experience
• Computer Literacy (MS Office, Social Media, Online, Navigation)
• Good articulation of the English language (Spoken and Written)
• Excellent telephone etiquette and service delivery skills
• Strong communication skills and effective listening abilities

“In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”