Support Consultant

Minimum requirements:

• Matric / Grade 12.
• Relevant post-matric qualification.
• 23 years experience in the tracking or fleet management industry.
• Strong mathematical ability.
• Fully bilingual in Afrikaans and English.
• Strong computer literacy and software skills.
• Experience with telematics, GPS tracking or fleet management systems advantageous.
• Technical troubleshooting experience advantageous.
• Experience handling customer queries and support requests.
• Good understanding of vehicle tracking, fleet systems and vehicle data.
• Ability to work with reports, system information and customer requests.

• Customer-focused and service-oriented.
• Stable and committed to long-term growth.
• Patient and solution-focused.
• Technically minded and analytical.
• Reliable and responsible.

• Provide internal and customer support on telematics and fleet management systems.
• Assist customers with technical queries, system issues and platform functionality.
• Troubleshoot tracking devices, vehicle data and system-related issues.
• Assist clients with using telematics software and fleet management platforms.
• Log, manage and follow up on customer support tickets.
• Monitor outstanding queries and ensure timely resolution.
• Liaise with technical teams and installers to escape and resolve complex issues.
• Assist with reports, system configurations and customer requests.
• Analyse vehicle and tracking information to identify and resolve discrepancies.
• Maintain accurate records of customer queries, support activities and resolutions.
• Build and maintain positive customer relationships.
• Provide clear and professional communication to customers and internal stakeholders.