Customer Experience & Retention Specialist
Job in
Cape Town, 7561, South Africa
Listed on 2026-09-08
Listing for:
Teleperformance
Full Time
position Listed on 2026-09-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Teleperformance seeks customer service representatives to handle inbound calls, emails and chats for a range of BFSI products. You will resolve issues, retain customers and cross-sell where appropriate. The role emphasizes high-quality service and adherence to client standards.
Candidates should have 6–12 months of customer service experience, strong communication skills, and a professional telephone manner. The position is based in Cape Town with on‑site work expectations.
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