English Customer Support Agent
Listed on 2026-09-13
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Spanish Customer Service
Job Description And Duties
As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our English
-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, Italian, Dutch, German, Spanish and Portuguese Agents.
English Written Customer Support Agent
Job Description And Duties
As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our English
-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, Italian, Dutch, German, Spanish and Portuguese Agents.
UK-based SaaS client, very dynamic and fun with a huge emphasis on staff well-being.
Responsibilities:- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
- Process both client-generated and internally generated service request tickets within specified delivery times.
- Administrative support to certify client details and alter any incorrect information within our stakeholders' client database.
- Flexibility to take on additional tasks as directed by Team Leader.
Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.
Required Language Thresholds:English(Level C1/C2)
The position is in office.
Office location:
Somerset West, Western Cape
Working Hours:
09:00 - 18:00 Mon - Sun (Shift Rotation)
Work Location:
In person
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