French Customer Support
Job in
Cape Town, 7561, South Africa
Listed on 2026-09-14
Listing for:
Outsource-X South Africa
Full Time
position Listed on 2026-09-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, French Customer Service
Job Description & How to Apply Below
French Written Customer Support Agent
As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our French-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.
You will be joining a fantastic multinational team, working alongside French, German, Dutch, Portuguese, and English Agents.
Client SpecUK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.
Responsibilities- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
- Process both client-generated and internally generated service request tickets within specified delivery times.
- Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
- Flexibility to take on additional tasks as directed by Team Leader.
- Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.
- French (Level C1/C2)
- English (Level B2)
The position is in office.
Office location:
Somerset West, Western Cape
Working Hours:
09:00 - 18:00 Mon - Sun (Shift Rotation)
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